At Pop Needle Arts, every order is packed with care, and we can't wait to get your new stitching treasures into your hands!

Order Processing

Most in-stock orders are processed within 4–6 business days (Monday–Friday, excluding holidays).

If your order includes a preorder item or a canvas that is made to order, the estimated ship date will be noted on the product page. If your order contains both in-stock and preorder items, we may hold the shipment until all items are ready unless otherwise noted.

During new releases, special events, or holiday seasons, processing times may be slightly longer. We appreciate your patience and will always work to ship your order as quickly as possible. Please reach out to Martha at hello@popneedlearts.com with any specific time frames you may have in mind and I will try to accommodate!

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free standard shipping is available on U.S. orders of $150 or more.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey.

Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.

Shipping Delays

While we do everything we can to ship orders promptly, delivery times are ultimately determined by the shipping carrier. Weather, holidays, and other circumstances outside our control may occasionally cause delays.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

If you notice an error after placing your order, email us at hello@popneedlearts.com as soon as possible. We'll do our best to update the address before your package ships. Once an order has been shipped, we're unable to make address changes.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at hello@popneedlearts.com within 7 days of the expected delivery date. We'll gladly work with you and the shipping carrier to help understand the issue.

Questions?

If you have any questions about shipping or your order, we'd love to help. Please reach out anytime at hello@popneedlearts.com, and we'll get back to you as soon as we can.

Thank you for supporting Pop! Needle Arts. We truly appreciate every order and every stitch.