Refund policy

I hope for every order and every canvas to exceed your expectations! 

Returns

Because many of the items we sell are hand-painted needlepoint canvases, limited-edition designs, or made-to-order products, we are generally unable to accept returns or exchanges.

Unused accessories and notions (threads, scissors, bags, etc.) may be returned within 14 days of delivery in new, unopened condition. Hand-painted canvases, preorders, special orders, and sale items are final sale.

We encourage you to review product descriptions carefully before placing your order. If you have questions about a canvas or product before purchasing, please don't hesitate to reach out. We're always happy to help!

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery at hello@popneedlearts.com.

To help us resolve the issue as quickly as possible, please include:

• Your order number

• A brief description of the issue

• Photos of the item and packaging, if applicable

If we made a mistake or your item was damaged in transit, we'll make it right as quickly as possible.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet shipped may be eligible for cancellation. Once an order has shipped or production has begun on a made-to-order item, we're unable to guarantee that it can be canceled.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error.

Questions?

Your happiness is important to us. If you have any questions or concerns about your order, please email us at hello@popneedlearts.com. We'll always do our best to find a solution and ensure you have a wonderful experience shopping with Pop! Needle Arts.