GENERAL INFORMATION

What is Pop Needle Arts?

POP Needle Arts is a small, designer-owned needlepoint canvas business. My goal is to create designs that are fun to stitch, display, and gift to others!

Are your designs hand-painted?

Yes! All of my canvases are hand-painted and designed with attention to detail to help stitching be as enjoyable and relaxing as possible.

ORDERING QUESTIONS

Can I modify or cancel my order?

If you need to make changes to an order, please contact me as soon as possible at hello@popneedlearts.com. While I cannot guarantee changes once processing has begun, I'll do my best to help.

Do you offer Wholesale options? How can I resell your designs?

Yes, I offer wholesale ordering to shops! Please email me at hello@popneedlearts.com to set up a wholesale account and learn more. Also, you can learn more and sign up for an account under the "Wholesale" header.

What are my options if the design I want is sold out? How soon will items be back in stock?

Needlepoint has become extremely popular in the last two years. Due to unprecedented demand, the entire industry is experiencing shortages and delays. The industry is very much still a cottage-industry and the careful attention to detail and quality in producing the canvas, hand painting, and logistics means that there are wait times for 4-8 months for restocks at this time. You can sign up for restock notifications on each product page.

SHIPPING QUESTIONS

Where do you ship?

POP currently ships throughout the United States. If you are located outside the U.S., please contact me before placing an order to discuss available options.

How long will it take to receive my order?

It's just me, Martha, here at POP. I am so happy to thoughtuflly pack up each order according to my standards. Processing and shipping times may vary depending on product availability and order volume, but orders typically ship in 5-7 business days. Once your order ships, you'll receive tracking information so you can follow its progress. Please reach out to me at hello@popneedlearts.com with any order issues or any requests for early delivery. I always try my best to accomodate.

How much does shipping cost?

Shipping costs are calculated during checkout based on your order and delivery location.

Do you offer free shipping?

Orders over $150 ship for free. Any additional free shipping promotions will be clearly displayed on our website when available.

NEEDLEPOINT QUESTIONS

Do your canvases come with thread?

I sell canvases only at this time. I prefer to focus on providing high quality canvases and designing. For thread recommendations, please email me and I will be happy to help!

Are your canvases suitable for beginners?

Many of my designs are beginner-friendly. If you're new to needlepoint and have questions about selecting a project, I'd be happy to help. The best tip I can give is to look into 13 mesh projects as a beginner!

Do colors appear exactly as shown online?

I do my best to accurately represent colors in our product photography. However, colors may vary slightly depending on your screen settings and device.

RETURNS & EXCHANGES

What is your return policy?

I want you to be happy with your canvases! Please review our Return Policy page for complete details regarding returns, exchanges, and eligibility requirements.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact me at hello@popneedlearts.com within a reasonable time of delivery. Be sure to include photos so I can help resolve the issue as quickly as possible.

CONTACT US

How can I contact Pop Needle Arts?

I am always happy to help. Email me at: hello@popneedlearts.com

I do my best to respond to all inquiries as quickly as possible during regular business hours.

Don't see your question here?

Reach out to us anytime at hello@popneedlearts.com and we'll be happy to assist.

Get in touch

Have questions about your order, or a general enquiry?